Last updated: June 29, 2026
These Terms of Service ("Terms") are a binding legal agreement between you and Demohub LLC, a limited liability company ("Demohub", "we", "us", "our"). They govern your use of the Demohub service at demohubhq.com (the "Service"). By using the Service you agree to these Terms. If you don't agree, don't use the Service.
1. The Service
Demohub is a software-as-a-service platform that helps independent retailers manage in-store brand demos. Retailers receive booking, scheduling, compliance tracking, and reporting tools. Brands receive a portal to manage their profile and book demos at participating retailers.
2. Accounts
- You must provide accurate information when signing up.
- You're responsible for keeping your account credentials secure.
- You must be at least 18 years old to use the Service.
- You're responsible for activity on your account.
3. Acceptable use
You agree NOT to:
- Use the Service for any illegal purpose
- Upload malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to other accounts or the Service infrastructure
- Scrape, copy, or harvest data from other users
- Impersonate any person or business
- Send spam, phishing, or unsolicited communications through the Service
- Reverse engineer or attempt to extract source code (except as permitted by law)
4. Subscription and payment
- Subscription tiers, prices, and features are listed at demohubhq.com/pricing.
- Subscriptions auto-renew monthly or annually as selected.
- Demohub collects a $5 booking fee from brands on each confirmed demo at the time of booking. Retailers are not charged per demo.
- Payment is processed by Stripe; we don't store card numbers.
- You can cancel anytime. No refunds for partial periods unless required by law.
- We may change pricing with 30 days notice; existing subscribers keep their current price for the remainder of any annual term.
5. Free trial
Solo is free forever. Pro comes with a 14-day free trial. You can cancel during the trial with no charge.
6. Your data
- You own the data you upload (brand info, COI, booking details, etc.).
- You grant us a license to host, store, and process that data solely to operate the Service.
- We don't sell, share, or use your data to train AI models.
- You can export your data anytime and delete your account, subject to legal retention requirements.
- For complete details, see our Privacy Policy.
7. Multi-tenant data segregation
Demohub is multi-tenant: retailer accounts are strictly isolated from each other at the database level. A retailer cannot access another retailer's data through any normal use of the Service. Brand accounts can see only their own information across all retailers they work with.
8. Intellectual property
The Service (including code, design, branding) is owned by Demohub LLC. You may not copy, modify, or redistribute it. We respect intellectual property rights and respond to DMCA notices.
9. Service availability
We target 99.5% uptime but don't guarantee uninterrupted service. We may perform maintenance with notice when possible. We're not liable for downtime caused by our infrastructure providers (Vercel, Supabase, Cloudflare).
10. Termination
- You can cancel your account anytime from the admin panel.
- We may suspend or terminate accounts that violate these Terms.
- On termination, your data is deleted within 30 days, except where legally required to retain.
11. Disclaimers
The Service is provided "as is" without warranties of any kind. We don't warrant the Service will be error-free, secure, or uninterrupted. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of liability
To the maximum extent permitted by law, Demohub's total liability for any claim arising from these Terms is limited to the amount you paid to Demohub in the 12 months before the claim. We're not liable for indirect, consequential, or punitive damages.
13. Indemnification
You agree to indemnify Demohub against claims arising from your use of the Service, your data, or your violation of these Terms.
14. Changes to these Terms
We may update these Terms. Material changes will be emailed to active customers at least 30 days before they take effect.
15. Governing law
These Terms are governed by the laws of the State of California, USA. Any dispute will be resolved in the courts of San Francisco County, California.
16. Brand–retailer disputes
Demohub provides the platform that connects retailers and brands; we are not a party to the underlying demo conduct agreement, cancellation policy, or any agreement between a retailer and a brand. Disputes between a retailer and a brand are between those parties. We may provide signed agreement records (with both parties' acceptance metadata) on reasonable request to facilitate resolution, but we are not obligated to arbitrate, mediate, or take sides in any such dispute. We may suspend either party's account where we receive credible evidence of fraud, harassment, or platform abuse.
17. Tax obligations
You are responsible for all taxes (sales, use, VAT, GST, withholding, income, gross-receipts, or otherwise) on your use of the Service, the demo fees you charge brands (retailers), and the demo fees you pay to retailers (brands), except for taxes on Demohub's net income. We charge applicable sales tax in jurisdictions where we have a tax obligation and pass through Stripe's transaction fees per Stripe's standard schedule. If we are required to collect tax we did not previously collect, we may invoice you for it with reasonable notice.
18. Anti-fraud cooperation
You will cooperate with our reasonable requests to investigate suspected fraud, money laundering, or platform abuse involving your account. This may include providing identifying information, transaction history, or COI documentation. We may share necessary information with law enforcement, Stripe, or other regulated parties as required by law or our payment processor's terms.
19. Sanctions and export compliance
You represent that you are not (a) located in, or a national of, any country subject to a US government embargo (currently including Cuba, Iran, North Korea, Syria, the Crimea, Donetsk, Luhansk, Zaporizhzhia, and Kherson regions of Ukraine), or (b) listed on any US government list of prohibited or restricted parties (including OFAC SDN list). You will not use the Service in violation of US export laws or sanctions regulations.
20. Beta and preview features
From time to time we may make experimental, beta, preview, or "early access" features available to you. These features are provided as-is, without warranty of any kind, may be discontinued at any time, may not be subject to our usual security or availability commitments, and may have additional terms that we'll surface when you activate them. Don't rely on a beta feature for production-critical workflows.
21. Time limitation on claims
To the extent permitted by applicable law, any claim arising out of or relating to the Service or these Terms must be filed within one (1) year after the cause of action arose. Otherwise the claim is permanently barred. This shorter period does not apply to claims that cannot be shortened by agreement under applicable law.
22. Mandatory arbitration; class action waiver
Read this section carefully. It limits your right to a jury trial and your right to bring a class action.
22.1 Arbitration agreement. Except as set out in Section 22.4, you and Demohub agree that any dispute, claim, or controversy arising out of or relating to (a) these Terms, (b) your use of the Service, (c) the relationship between you and Demohub, or (d) the breach, termination, or validity of these Terms (a "Dispute") will be resolved through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and the Consumer Arbitration Rules where applicable. JAMS may be used as an alternative if the parties mutually agree.
22.2 Procedure. Arbitration will take place in San Francisco County, California (or via remote/video conference at the claimant's election). One arbitrator will preside. The arbitrator's decision will be binding and may be entered as a judgment in any court of competent jurisdiction.
22.3 Class action waiver. You and Demohub agree that each may bring claims against the other only in your or its individual capacity, not as a plaintiff or class member in any purported class, collective, consolidated, mass, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.
22.4 Exceptions. Notwithstanding Section 22.1, either party may (a) bring an individual action in small-claims court for disputes within that court's jurisdiction, (b) seek emergency injunctive relief in a court of competent jurisdiction to protect intellectual property rights or confidential information, or (c) bring an enforcement action regarding the arbitration award.
22.5 Mass arbitration protocol. If 25 or more similar arbitration demands are filed against Demohub by the same or coordinated counsel within a 60-day window, the parties agree to the AAA Mass Arbitration Supplementary Rules (if AAA is the administrator) and a staged-bellwether process, with the first ten cases being arbitrated to award before any others advance.
22.6 Severability. If any part of Section 22 is found unenforceable, the remainder of Section 22 remains in effect; if the class action waiver in Section 22.3 is found unenforceable as to any specific claim, that claim (but only that claim) will be litigated in court under Section 24, and the rest of Section 22 still applies.
22.7 30-day opt-out. You can opt out of this arbitration agreement by emailing david@demohubhq.com within 30 days of first agreeing to these Terms with subject line "Arbitration Opt-Out" and including your full name, account email, and a statement that you decline the arbitration agreement. Opting out does not affect any other part of these Terms.
23. Jury trial waiver
To the maximum extent permitted by law, and to the extent any Dispute proceeds in court rather than arbitration (per Section 22), both you and Demohub waive any right to a trial by jury. This waiver applies to any action, claim, or counterclaim arising out of or relating to these Terms or your use of the Service.
24. Governing law and venue
These Terms are governed by the laws of the State of California, USA, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. For any claim not subject to arbitration under Section 22, the exclusive venue is the state or federal courts located in San Francisco County, California, and you consent to that jurisdiction.
25. Force majeure
Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including: natural disasters; pandemics; acts of war, terrorism, or civil unrest; government or regulatory action; labor strikes; failures of internet or telecommunications infrastructure; failures of cloud-service providers, payment processors, or other third-party platforms on which the Service depends; or other events outside reasonable control. The affected party will make reasonable efforts to mitigate and will resume performance as soon as practicable.
26. Notices
Notices to you may be sent to the email address on file for your account; notice is deemed given when sent. Notices to Demohub must be sent by email to david@demohubhq.com with subject line clearly identifying the matter, and by certified mail return receipt requested to Demohub LLC, 6700 Fallbrook Ave #125, West Hills, CA 91307, USA.
27. Assignment
You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms to a successor or affiliate, including in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets, on notice to you.
28. Severability
If any provision of these Terms is held invalid or unenforceable, the rest of these Terms remain in full effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its original intent.
29. Entire agreement
These Terms, together with the Privacy Policy, Security overview, and Subprocessor list, constitute the entire agreement between you and Demohub regarding the Service and supersede all prior agreements, communications, or proposals on the same subject. No waiver of any term will be effective unless in writing signed by both parties.
30. Survival
The following sections survive any expiration or termination of these Terms: 6 (Your data, regarding retention obligations), 8 (Intellectual property), 11 (Disclaimers), 12 (Limitation of liability), 13 (Indemnification), 16 (Brand–retailer disputes, regarding records on file), 17 (Tax obligations, for fees already incurred), 21 (Time limitation), 22 (Arbitration), 23 (Jury trial waiver), 24 (Governing law), 26 (Notices), 28 (Severability), 29 (Entire agreement), and this Section 30.
31. No third-party beneficiaries
Except for any party expressly identified in these Terms (e.g., Stripe in matters involving its services), no person or entity other than you and Demohub is a beneficiary of these Terms.
32. Independent contractors
You and Demohub are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between us.
33. Headings; interpretation
Headings are for convenience only and do not affect interpretation. "Including" means "including without limitation." References to days mean calendar days unless otherwise specified.
34. Contact
All legal notices, support requests, and general correspondence: david@demohubhq.com
Plain-English summary (not part of the Terms): You and Demohub agree to resolve serious disputes through one-on-one binding arbitration rather than court (Section 22), and not in a class action (Section 22.3). You can opt out of arbitration within 30 days by emailing us (Section 22.7). California law governs (Section 24). If you don't like something here, email us , we read every message ourselves.